Preview Tool

Cisco Bug: CSCur28021 - Phone Number Search for Chat

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

Phone Number search for chat activities returns an error.

I18N_EGPL_DATAACCESS-ATTRIB_NOT_FOUND_IN_OBJECT: phone_number --> casemgmt::customer_search_data

Search on the phone number entered into chat with the following search parameters-
Object Type: Activity
Basic tab - Activity, Department name, Exactly, <dept>, AND
Advanced tab - Activity, Activity type, =, Chat, AND
Relationships tab - Customer, Phone Number, =, <number>, AND
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.