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Cisco Bug: CSCur28021 - Phone Number Search for Chat

Last Modified

Nov 02, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Phone Number search for chat activities returns an error.

I18N_EGPL_DATAACCESS-ATTRIB_NOT_FOUND_IN_OBJECT: phone_number --> casemgmt::customer_search_data

Conditions:
Search on the phone number entered into chat with the following search parameters-
Object Type: Activity
Basic tab - Activity, Department name, Exactly, <dept>, AND
Advanced tab - Activity, Activity type, =, Chat, AND
Relationships tab - Customer, Phone Number, =, <number>, AND
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  • Full Description (including symptoms, conditions and workarounds)
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