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Cisco Bug: CSCur26677 - Jabber for iPad crashes when login to CUCM without DNS

Last Modified

Feb 04, 2017

Products (1)

  • Cisco Jabber for iPad

Known Affected Releases

9.3(7) 9.3(8) 9.3(9)

Description (partial)

Symptom:
Jabber application terminates abnormally when the customer tries to login to CUCM without DNS service.

Reproduce step: 

1. Reboot iPad
2. Change DNS IP address in Settings of iPad from correct DNS IP address to CUCM IP address
     Reboot Jabber

3. Sign in Jabber
    Crash Jabber about 40 seconds after that

4. Modify DNS IP address and sign in successfully

Conditions:
- Set a wrong IP Address to DNS IP Address in iPad
- Set a DNS non-working IP Address to DNS IP Address in iPad
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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