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Cisco Bug: CSCur25653 - UCCX: RNA parameter used in transfer failure scenarios other than RNA

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

Agent state after a transfer failure affected by "Agent State after Ring No Answer" system parameter even when the transfer failure is not due to RNA.

Transfer from CTI port to the agent extension fails and the reason is not due to RNA
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