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Cisco Bug: CSCur25653 - UCCX: RNA parameter used in transfer failure scenarios other than RNA

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Agent state after a transfer failure affected by "Agent State after Ring No Answer" system parameter even when the transfer failure is not due to RNA.

Conditions:
Transfer from CTI port to the agent extension fails and the reason is not due to RNA
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