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Cisco Bug: CSCur25494 - Orphaned transactions while bulkloading with a failed unified node

Last Modified

Apr 13, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
When bulk loading a subscriber, if a node fails and hangs a transaction, the user may only show in "Users -> Advanced -> CUCM Users". The user did NOT appear in "Subscriber Management-> Subscribers". We deleted the user in the menu "Users -> Advanced -> CUCM Users". However, when trying to create the user again, the new transaction fails with the error the "DATA/USER database Index already exists".  We cannot add the user.

Conditions:
Reproducible
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