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Cisco Bug: CSCur25267 - CVP heartbeat losses causes java.lang.NullPointerException dumps

Last Modified

Apr 02, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.0(1) 8.5(1) 8.5(2) 9.0(1)

Description (partial)

Symptom:
Observed loss of heartbeat on CVP, CVP does not respond to HEARTBEAT_REQ well.

Tomcat service, eg, tomcat5.exe for CVP 8.5 and tomcat7.exe for CVP 10, consumes large amount of memory and CPU cycles.

disk I/O paging spikes.

Conditions:
the symptom is triggered by heartbeat loss.
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  • Status
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