Cisco Bug: CSCur25267 - CVP heartbeat losses causes java.lang.NullPointerException dumps
Apr 02, 2020
- Cisco Unified Customer Voice Portal
Known Affected Releases
10.0(1) 8.5(1) 8.5(2) 9.0(1)
Symptom: Observed loss of heartbeat on CVP, CVP does not respond to HEARTBEAT_REQ well. Tomcat service, eg, tomcat5.exe for CVP 8.5 and tomcat7.exe for CVP 10, consumes large amount of memory and CPU cycles. disk I/O paging spikes. Conditions: the symptom is triggered by heartbeat loss.
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Bug Details Include
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