Preview Tool

Cisco Bug: CSCur24535 - Enable Presence/monitoring for End User/ on Line removes intercom Button

Last Modified

Jun 04, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases


Description (partial)

Bug 23208 - Enabling Presence for End User or Presence Monitoring on Line removes manually configured Intercom button from Phone
Steps to Reproduce:
1. Create a Phone Button Template on CUCM which has Intercom at button 3
2. Import the Phone Button Template to USM
3. Register a Phone with the Phone Button template eg: 7975 SCCP Phone
4. Associate the Phone to the User
5. On CUCM add a Intercom Partition and then add the Intercom Directory Number directly on the Phone at Button 3
6. In USM enabled Presence for the End User
7. The Intercom Button is remove from the Phone
Actual Results:
Enabling Presence for an End User, or enabling Presence monitoring on a Line causes the Intercom Button to be removed from the Users Phone.

USM Software Version: 8.1.4

USM Platform Version: 4.4.3+r1 +0.4.359

Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.