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Cisco Bug: CSCur24072 - There Are No Published Instructions for AW/HDS Resynchronization

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 10.5(1)ES 10.5(2) 11.0(1) 8.0(1) 8.0(1)A 8.0(2) 8.0(3) 8.0ES 8.5(1) 8.5(2) 8.5(3) 8.5(4) 9.0(1) 9.0(1)A 9.0(1)ES 9.0(2) 9.0(2)ES 9.0(3) 9.0(3)ES 9.0(4) 9.0(4)ES

Description (partial)

Symptom:
Customer is running CUIC or other reports against an AW/HDS and is noticing that the data is out of synch between the two HDS databases.  The AWDB databases will contain the current configuration, so this can be resolved by simply performing the "Initialize Local DB" function, but the HDS databases do not have any corresponding method to resynch.  This is made even worse if a time period has passed wherein the data is no longer available on the Loggers.  At this point, the only method of getting the data in synch is to use the redundant HDS servers.

Conditions:
Customer is using the Datasource Redundancy feature or ip-to-host feature in CUIC and noticing that the result sets for two equivalent reports is different.
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