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Cisco Bug: CSCur23628 - Finesse pub is heap dumping at regular intervals

Last Modified

Feb 16, 2017

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 10.6(1) 11.0(1)

Description (partial)

Symptom:
Finesse Tomcat generates heap dumps periodically

Conditions:
Finesse receives an open conf from CTI server in response to an open req and starts to receive team config events during which the peripheral goes offline. 
Finesse receives a system event from CTI indicating that the peripheral is offline. 
This happens when CTI Manager service on Cisco Unified Communications Manager is not running causing the PIM and JGW process on the PG box to go idle. CTI server continues to stay active which is why Finesse receives an open conf. If this condition persists long enough, Finesse starts to consume memory as AgentTeamConfigEvents are not getting cleaned up after we disconnect.
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