Preview Tool

Cisco Bug: CSCur22483 - Installer must give better instructions to the admin during a cluster up

Last Modified

Jun 27, 2017

Products (1)

  • Cisco TelePresence Management Suite (TMS)

Known Affected Releases


Description (partial)

The majority of admins will do the following when attempt to
upgrade a TMSXE cluster. Will start with the first node, and ran the installer without paying any attention to what was happening on the other node. The result was that the config tool which ran at the end of the installation
process failed to save the config

If the TMSXE service on the active node is not stopped the upgrade will fail 


If TMSXE services are stopped the upgrade will finish as expected.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.