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Cisco Bug: CSCur21980 - EX90 crash when xconfig logging is off

Last Modified

Sep 12, 2019

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

7.2.x 7.3.0Alpha2

Description (partial)

When ?xConfiguration Logging Mode:? is set to ?Off?, the touch panel will lock-up and crash. The only way to recover is to reboot the entire unit. This was replicated on EX90 TC7.2 and TC7.2a2.

To replicate the issue: 

1) Set ?xConfiguration Logging Mode:? to ?Off? on the EX90.
2) Dial another device from the EX90
3) Choose different options from the touch panel, i.e. share presentation, un-share, mute, volume controls etc. 
4) After about a minute the panel displayed a spinning wheel and will no longer respond.
5) The only way to resolve is to reboot.
6) Be sure to change the option back on ?xConfiguration Logging Mode: On? after the reboot
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