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Cisco Bug: CSCur21497 - Show more specific error message when max number of watcher is reached

Last Modified

May 05, 2016

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
When user tries to add new contact from Jabber client (subscribe for his presence), and maximum number of watchers is reached for that contact, user will receive pop up window error message on Jabber:
'Unable to add the contacts. Try again later or contact your system administrator.'

Error message is not detailed enough.

Conditions:
Maximum number of watchers per user (configured on IM&Presence Administration > Presence > Settings) is exceeded for that contact.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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