Cisco Bug: CSCur19632 - Sync Agent failed to start after VM powered off unexpectedly
May 29, 2020
- Cisco Unified Communications Manager IM & Presence Service
- Cisco Unified Communications Manager IM and Presence Service Version 10.5
Known Affected Releases
Symptom: Issue found on 15 K test bed after VM was Powered OFF unexpectedly. After VMs are powered ON, CUP couldn't start Sync Agent Service. CUP Version: 10.5.1.98000- 241. Error in Sync Agent log: 2014-10-08 14:15:30,199 ERROR [main] dbl.Connector - connect() SQLException java.sql.SQLException: No suitable driver found for jdbc:informix-sqli://barcapcucm.sip.com:1500/:informixserver=;IFX_LOCK_MODE_WAIT=10;DB_LOCALE=en_US.utf8;CLIENT_LOCALE=en_US.utf8;;IFX_SOC_TIMEOUT=300000;INFORMIXCONTIME=7;user=dbuser;password=22bb31d55723 at java.sql.DriverManager.getConnection(DriverManager.java:596) at java.sql.DriverManager.getConnection(DriverManager.java:233) After analyzes it is found that the root cause of the error is that CUCM was not connectable when CUP db was starting up. It could be due to: 1)DNS issue 2) network issue 3) CUCM was down or the RPC service on CUCM was stopped Work around for this issue is to restart A Cisco DB service. Conditions: CUP VM was Powered OFF unexpectedly.
Related Community Discussions
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases