Guest

Preview Tool

Cisco Bug: CSCur19423 - CUP 8.5 upgrade fails, CUCM publisher name incorrect

Last Modified

Dec 10, 2018

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.5

Known Affected Releases

8.5(1)

Description (partial)

Symptom:
CUP node upgrade fails, with the following error in installdb_ru.log.err log:

03:11:36.620 | DataConverter_5to6::UpdateProcessNodeIDsFromUcmData *ERROR* Error in UpdateProcessNodeIDsFromUcmData-25555, Failed to connect to datasource: [Informix][Informix ODBC Driver][Informix]Server %s is not listed as a dbserver name in sqlhosts.
03:17:04.089 | DataConverter_5to6::MovePacketSizeAndLimitOption_ToProcessConfig *ERROR* Error in MovePacketSizeAndLimitOption_ToProcessConfig -25555, Failed to connect to datasource: [Informix][Informix ODBC Driver][Informix]Server %s is not listed as a dbserver name in sqlhosts.
03:17:07.244 | DataConverter_5to6::RemoveUCMAndSpecificApplicationUsers *ERROR* *ERROR* Failed to connect to datasource: [Informix][Informix ODBC Driver][Informix]Server %s is not listed as a dbserver name in sqlhosts.
03:17:07.268 | installFull *ERROR* Prior Cancel or Error Processing convert5to6()


Another symptom for this would be multiple entries like "pub changed hostname" in the cluster manager log of the Subscriber, even though the Pub hostname wasn't changed

Conditions:
2 CUP 8.5 nodes in a subcluster, upgrade attemept to 10.5, CUCM node successfully upgraded. CUCM publisher name on CUP is in lowercase, while CUCM hostname is uppercase.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.