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Cisco Bug: CSCur18522 - CSQ Name will not display for incoming calls in finesse

Last Modified

Mar 09, 2018

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)SU1 10.0(1)SU2 10.5(1) 10.5(1)SU1 10.6(1)

Description (partial)

Symptom:
By default  finesse Agent desktop does not display CSQ name for queue calls

Conditions:
Finesse 10.x

Related Community Discussions

How to identify which CSQ the customer called in Cisco Finesse.
Hi All, We have different CSQ's created in the UCCX and my question is, is it possible for the agent to see what CSQ are being called by the customer before the agent answer the incoming call? because they speak of different spiel to the customer on different CSQ. Thanks, Josh
Latest activity: Mar 16, 2016
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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