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Cisco Bug: CSCur18522 - CSQ Name will not display for incoming calls in finesse

Last Modified

Mar 09, 2018

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)SU1 10.0(1)SU2 10.5(1) 10.5(1)SU1 10.6(1)

Description (partial)

Symptom:
By default  finesse Agent desktop does not display CSQ name for queue calls

Conditions:
Finesse 10.x
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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