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Cisco Bug: CSCur18520 - Finesse Supervisor desktop does not have feature to see queue call

Last Modified

Oct 21, 2017

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)SU1 10.5(1) 10.5(1)SU1 10.6(1)

Description (partial)

Symptom:By Default Finesse Supervisor does not have option to see number of calls in queue .

Conditions:Finesse 10.x
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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