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Cisco Bug: CSCur18371 - SPA500S re-order lines if same User ID with different domain is in email

Last Modified

Sep 01, 2015

Products (11)

  • Cisco Small Business SPA500 Series IP Phones
  • Cisco SPA301 1 Line IP Phone
  • Cisco SPA512G 1-Line GigE IP Phone
  • Cisco SPA504G 4-Line IP Phone
  • Cisco SPA514G 4-Line GigE IP Phone
  • Cisco SPA501G 8-Line IP Phone
  • Cisco SPA303 3 Line IP Phone
  • Cisco SPA508G 8-Line IP Phone
  • Cisco SPA502G 1-Line IP Phone
  • Cisco SPA525G 5-line IP Phone with Color Display
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Known Affected Releases


Description (partial)

If 2 line buttons are configured with same names but different domain names the second button gets dropped and the rest of the buttons move up.

Problem Description: Attendant Console SPA500S drops line button if duplicated username is configured in the email addresses of different domains.

IPC KEM will experience a re-order after a few days.

Users are reporting that the entries on the KEM will all shift up one and rebooting the KEM is the only fix.

Example: line 1 -
line 2 -
Line 2 would drop and all other configured lines would move up, like line 3 then would be line 2.
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