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Cisco Bug: CSCur18157 - IP Phone Service_HTTP Error 500 post IPICS FO/FB on 8961, 9951, 9971

Last Modified

Jun 26, 2018

Products (1)

  • Cisco IPICS Server Software

Known Affected Releases


Description (partial)

IP Phone Services_"HTTP Error [500]!", is displayed post IPICS Failover or Failback on IP phone models 8961, 9951, and 9971.

- On IP phone model 8961 (or 9951, or 9971) login to IPICS IP phone services and select a channel.
- Go to IPICS admin GUI and perform maintenance failover on IPICS server.
- Wait until the failover is complete and you can login back to IPICS admin GUI again.
- On IP phone hit "Latch" button (the audio will start to flow at this point).
- The IP phone displays "HTTP Error [500]!".
- Hit "Exit" and the message "This server is currently in standby mode. Press the [Continue] softkey to switch to active server." will be displayed.
- Hit "Continue" and you'll be sent to Logout screen (still audio is flowing).
- Login back and select the channel again and hit "Latch" while the audio still present. At this point you'll have the "Stop" button and able to stop the audio.
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