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Cisco Bug: CSCur17662 - Agent Attr removed when an Agent Peripheral Number (AgentID) is modified

Last Modified

Feb 20, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 11.0(1)

Description (partial)

Symptom:
Modifying a Precision Queue Agent's Peripheral Number (agent ID) will cause attributes to be removed from the agent and he will no longer be eligible for a Precision Queue Call.

Conditions:
Precision Queue agent whose peripheral ID has been modified.
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