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Cisco Bug: CSCur17572 - Wrong Jabra device is ringing while another is selected as default

Last Modified

Dec 05, 2014

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Description 
Wrong device (Jabra 9450 PRO headset) is ringing while another device (Jabra handset 450) is selected as default device)
Setup
There are four devices connected to PC (Jabra handset 450, Jabra PRO 9450 headset, Jabra Speaker 360 and Logitech web cam). Jabra handset 450 is default device (Speaker, Microphone and Ringer/Alerts). Cisco Jabber is launched, User B is logged on.

Steps to Reproduce 
Remote User A makes a call to User B

Expected Result 
Jabra handset 450 is ringing and other devices remain silent 

Actual Result 
Jabra PRO 9450  headset is ringing while other devices remain silent

Conditions:
Description 
Wrong device (Jabra 9450 PRO headset) is ringing while another device (Jabra handset 450) is selected as default device)
Setup
There are four devices connected to PC (Jabra handset 450, Jabra PRO 9450 headset, Jabra Speaker 360 and Logitech web cam). Jabra handset 450 is default device (Speaker, Microphone and Ringer/Alerts). Cisco Jabber is launched, User B is logged on.

Steps to Reproduce 
Remote User A makes a call to User B

Expected Result 
Jabra handset 450 is ringing and other devices remain silent 

Actual Result 
Jabra PRO 9450  headset is ringing while other devices remain silent
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