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Cisco Bug: CSCur16131 - Int CIM agents prompted to comp tasks in other users inbox or int queues

Last Modified

Feb 19, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.4(1)ES4 9.0(1) 9.0(2)

Description (partial)

Symptom:
Integrated agents are allowed and/or prompted to complete the activities from other users inbox or from the integrated queues.

Conditions:
Integrated agents are asked if they want to complete the activities from other users inbox for same case or from the queues for the same case of which activity they are trying to complete.
1. Either users should not be asked/allowed to do it.
2. We are raising document defect too which should speak about behavior if agent is not stand alone.
3. When user is trying to complete the activities from queue then we are getting an error pop up saying "activities from other users cannot be pulled" which should be specific to queue instead.
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