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Cisco Bug: CSCur15852 - 792x using PSK and Flex + Local Auth may prompt for credentials

Last Modified

Feb 12, 2018

Products (1)

  • Cisco Unified IP Phone 7900 Series

Known Affected Releases


Description (partial)

792x phone  is getting the error message "Authentication failed! Your user credentials may be incorrect. Profile: NameOfProfile Change now? Yes No" when using PSK and Flexconnect + Local Auth.

Messages appears when the phone is not able to complete the 4-way-handshake three times in a row.

After three failing tries, AP sends a deauthentication 802.1x frame (even on a PSK SSID) and the phone displays this error message.

Phone connected to an AP in Flexconnect local switching + local authentication.
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Bug Details Include

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