Guest

Preview Tool

Cisco Bug: CSCur15852 - 792x using PSK and Flex + Local Auth may prompt for credentials

Last Modified

Apr 16, 2015

Products (1)

  • Cisco Unified IP Phone 7900 Series

Known Affected Releases

1.4(5)SR1.3

Description (partial)

Symptom:
792x phone  is getting the error message "Authentication failed! Your user credentials may be incorrect. Profile: NameOfProfile Change now? Yes No" when using PSK and Flexconnect + Local Auth.

Messages appears when the phone is not able to complete the 4-way-handshake three times in a row.

After three failing tries, AP sends a deauthentication 802.1x frame (even on a PSK SSID) and the phone displays this error message.

Conditions:
Phone connected to an AP in Flexconnect local switching + local authentication.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.