Cisco Bug: CSCur14584 - Jabber Guest Install guide defect - Failed to acquire TURN credentials
Mar 01, 2020
- Cisco Jabber Guest
Known Affected Releases
Symptom: Jabber Guest 10.0.2.75 does TURN configuration does not always work with the default VCS Admin Account. This result in TURN error when browsing links: Error when browsing links: TURN Credential Error Please confirm the Call Control and Media settings are correct. Message: Failed to acquire TURN credentials Category: 12 (TURN_CREDS_ACQUIRE_FAILED) Code: 0 Creating a new user account on the VCS for use on Jabber guest turn configuration Corrects this issue. This documentation defect is to update the install guide to require creating a new account. Page 33 - Configure TURN Credential Provisioning, STEP 7 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/10_0/icg/JABC_BK_J0FC634A_00_jabberc-installation-and-configuration-guide.pdf NOTE: This does not occur in all deployment, however, when it does occur, new user account correct the issue. Conditions: Using VCS Default admin account on Jabber Guest server for TURN Configuration Jabber Guest documentation has been updated for Cisco Jabber Guest 10.5(1) and later.
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