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Cisco Bug: CSCur14584 - Jabber Guest Install guide defect - Failed to acquire TURN credentials

Last Modified

Mar 01, 2020

Products (1)

  • Cisco Jabber Guest

Known Affected Releases

10.0(1) 10.0(2)

Description (partial)

Jabber Guest does TURN configuration does not always work with the default VCS Admin
Account.  This result in TURN error when browsing links:

Error when browsing links:
TURN Credential Error

Please confirm the Call Control and Media settings are correct.
Message: Failed to acquire TURN credentials
Code: 0

Creating a new user account on the VCS for use on Jabber guest turn configuration Corrects this issue.  This 
documentation defect is to update the install guide to require creating a new account.

Page 33 - Configure TURN Credential Provisioning, STEP 7

NOTE: This does not occur in all deployment, however, when it does occur, new user account correct the issue.

Using VCS Default admin account on Jabber Guest server for TURN Configuration

Jabber Guest documentation has been updated for Cisco Jabber Guest 10.5(1) and later.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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