Preview Tool

Cisco Bug: CSCur12355 - PI Java Heap Dumps may be corrupt and unable to be used for diagnosis

Last Modified

Sep 11, 2019

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases


Description (partial)

When Prime Infrastructure NMSServer/Tomcat runs out of memory and creates a Java Heap Dump (hprof) file, it may not be able to be accurately analysed as it is corrupt

This issue has been observed on server meeting or exceeding the 2.x 'Pro' OVA specification, but it may apply to other OVA sizes
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.