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Cisco Bug: CSCur12226 - Some buttons are not showing correctly in the finesse client.

Last Modified

Jul 25, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Some buttons are not showing correctly in the finesse client.
Intermittently the END button or the HOLD button disappear once the agent is on the call.

Conditions:
Finesse call control gadget being blank with only a phone icon showing and there is absence of call control gadget logs in the client logs.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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