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Cisco Bug: CSCur12049 - Include CTIOS message to update call status when agent drops conference.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)

Description (partial)

Symptom:
when agent is on a conference call, and when the first agent drops off and is only a direct call, there is no update CTIOS message to change the status from Conference to straight call
Scenario
Agent 1 gets a call from queue. 
Agent 1 makes a conference with agent 2. 
Then Agent 1 Drops off and calls is between the PSTN caller and Agent 2. 
They have a customer configuration in CTIOS to try to show agent 2 that it is no longer a conference call and it is a regular call. Same way a ip updates the screen when conference is ended and only two parties are left.

Conditions:
conference call
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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