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Cisco Bug: CSCur12019 - Directories not working for 6941s with SBD on GGSG loads w/FIPS enabled

Last Modified

Jan 31, 2017

Products (35)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
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Known Affected Releases

9.3(3) 9.4(1)SR1 9.4(2)SR1

Description (partial)

With firmware 9.3.3, the Security By Default feature was introduced for 6941 phones.  If you are running this version or higher, the Corporate and Personal directories will not work if using a GGSG load with FIPS enabled.

SBD for 6941 phones isn't supported in CUCM until GGSG  You need to be running GGSG first in order for the phone to support SBD, and then upgrade the firmware on the phone that contains the fix for this defect in order for the directories to work.

6941 phone with firmware 9.3.3 or higher.

GGSG load with FIPS enabled.
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