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Cisco Bug: CSCur11673 - "User Must Change at Next Login" does not work correctly for IM/P webapp

Last Modified

Feb 12, 2018

Products (3)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5
  • Cisco Unified Presence Version 8.6

Known Affected Releases

10.5(2) 8.6(5)

Description (partial)

"User Must Change at Next Login" does not work correctly for IM/P webapp

For IM/P endusers if the credential is set to "User Must Change at Next Login", users should be prompted to change the credential when they login the next time. Currently for IM/P webapps the users are prompted to change the credential but when we enter the new credentials it does not take it. Instead it keeps asking to change the credential and the user are not allowed to login.

Steps to reproduce:
1. CUCM 10.5.2 and IM&P 10.5.2 nodes installed in a common cluster.
2. End user created on CUCM node and provisioned with Super User privileges (let's call him user1).
3. Enable IM and Presence capability for User1

1. Navigate to CUCM Admin >> User Management >> End User and open user1's profile
2. Click on 'Edit Credentials' button and enable 'User Must Change at Next Login' option
3. Save changes
4. Navigate to the Admin or Serviceability webpage on IM&P node, e.g.:https://%3cmy IM&P server>/cupadmin/
5. Login as user1
6. Enter new password

Expected behavior:
1. User1 can reset password.

Actual behavior:
After entering new password for user1, nothing happens.
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Bug Details Include

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  • Status
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