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Cisco Bug: CSCur11033 - UCCX 10.0 & 10.5 Preconfig tool install wrong CAD version

Last Modified

Nov 27, 2020

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)SU1 10.5(1)SU1

Description (partial) 

Symptom:
When installing Cisco Agent Desktop (CAD) for Unified Contact Center Express (UCCX) 10.0(1) and 10.5(1) using the Preconfiguration Tool process as per Cisco CAD Installation Guide, it installs version 9.0.2.137 instead of the correct version for UCCX 10.0 and 10.5. See document below on section "CAD 9.0 Desktop Client Installation"

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/install/guide/cadx105-installation-guide.pdf

Conditions:
Installing CAD for UCCX from the 10.0 and 10.5 installation media through the Preconfiguration Tool.
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Bug Details Include

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