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Cisco Bug: CSCur10506 - Campaign Manager is not a CCMP feature

Last Modified

Jun 27, 2016

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases

9.1(1)

Description (partial)

Symptom:
In the CCMP 9.1 user guide, it states you can get to the Campaign Manager from the CCMP  Home Page.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_management_portal/cmp9_1/user/guide/User_Guide_CCMP_9_1.pdf


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Page 8:
Basic Mode Options
After logging in as a basic mode user, your team management page displays. You can always return to this page by clicking Home on the top menu.

The following functions are available on the Home menu:

Agent Team Manager: allows you to manage your agent teams.
Campaign Manager : allows you to change campaign settings.

Advanced mode provides access to system management functions.

To switch between basic mode and advanced mode, click Settings > User Settings. Select the Advanced Mode check box then click Save and Back

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This feature does not exist in CCMP.  This needs to be removed from the user guide.

Conditions:
Trying to use the Campaign Manager in CCMP which states is present in CCMP User Guide.
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