Cisco Bug: CSCur10226 - Router doesnot clear the calls when VRU/MR peripheral goes offline
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
7.0(0)SR4 8.0(1) 9.0(1)
Symptom: agents are reserved for a call that is cleared. Conditions: when calls are queued at the CVP and VRUPIM disconnects from the IVR, due to a Network failed at CVP by disconnect of NIC.
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