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Cisco Bug: CSCur10226 - Router doesnot clear the calls when VRU/MR peripheral goes offline

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.0(0)SR4 8.0(1) 9.0(1)

Description (partial)

agents are reserved for a call that is cleared.

when calls are queued at the CVP and VRUPIM disconnects from the IVR, due to a Network failed at CVP by disconnect of NIC.
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