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Cisco Bug: CSCur09761 - Gatherer requests to ESAs delay message tracking WUI load times

Last Modified

Nov 27, 2020

Products (1)

  • Cisco IronPort Security Management Appliance Software

Known Affected Releases

8.3.6-028 9.1.1-005 9.5.0-125

Description (partial)

When navigating to Email -> Message Tracking -> Message Tracking in the SMA GUI, the page may take an inordinately long time to load.

This issue can effect any SMA which manages ESAs.  The larger the number of ESAs managed, the longer the load times will be.

The issue will be most apparent when an ESA has been added to the SMA, but SSH connections to that ESA on port 22 are timing out.  In these cases the page load may take around 75 seconds to complete.
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