Cisco Bug: CSCur09068 - Finesse Dialog has extra participant after CTI Server failover

Last Modified

Oct 22, 2014

Products (1)

Cisco Finesse

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
The Finesse Dialog shows an extra participant with an null mediaadress after CTI Server Failover and failback.  The extra participant has null media address so there is no impact on the agent desktop.

Conditions:
Existing call (dialog) event after CTI Server failover and failback.

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