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Cisco Bug: CSCur08077 - Agent data doesn't reflect on Finesse Supervisor

Last Modified

Jul 03, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(4)

Description (partial)

Symptom:
Finesse supervisor does not see agent updates on a team for an agent that was recently added.

Conditions:
An agent is created and assigned to a team during creation. This is specific only to the PCCE administration console as it allows you to assign an agent to a team during agent creation.
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