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Cisco Bug: CSCur08064 - UCCE Router crashes when calltype is deleted for active call

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

When dynamic calltype node is used, deletion of an active calltype causes router to crash when the call is routed to an agent.

1. Dynamic calltype is used in the routing script.
2. The associated calltype is deleted when the call is in queue
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