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Cisco Bug: CSCur07836 - Screen capture & file transfer fail when JSM connection to JFT goes bad

Last Modified

Mar 18, 2015

Products (1)

  • Cisco WebEx Connect IM

Known Affected Releases

7.7.5 7.8.2

Description (partial)

Server side issue where certain JSMs get into bad state for this component.

Symptom:
Selected customers on a given cluster fail to send screen captures and file transfers which utilized the Jabber File Transfer servers. The receiver of the intended screen capture or file transfer, sees nothing but a spinning dial and never receives the data Checking client logs will reveal a XMPP query error with type code 400 and "Bad Request" as a starting symptom.

Conditions:
The JSM on which the user maps to on the Messenger back is in a state where it is bouncing the user's packets intended to the JFT server, as indicated with certain keywords in the log.
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