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Cisco Bug: CSCur07241 - Upgrade from Anyconnect 3.1.03103 crashes windows pc with Novell SW

Last Modified

Jun 08, 2016

Products (1)

  • Cisco AnyConnect Secure Mobility Client

Known Affected Releases

3.1(3103) 3.1(5178)

Description (partial)

Symptom:
When attempting to log into windows 7 after Anyconnect has been upgraded from version 3.1.03103 the system is not responding and has to be re-imaged to get working again.

When Novell software is not installed, the issue does not occure

Conditions:
CU is using Anyconnect - 3.1.03103
CU is upgrading to Anyconnect - 0.1.05178

after the upgrade and reboot CU cannot login to machine

CU noticed that when all Novell software is removed, the upgrade and reboot happens everything works properly until the novel sofware if installed AFTER the upgrade of AC. Then after a reboot or two the device prevents logins again with the same behavior.
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