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Cisco Bug: CSCur06199 - Agents or supervisors who are CCX admins are unable to enter wrapup data

Last Modified

Feb 12, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

When an agent (supervisor or not) is also assigned the administrator role attempts to enter wrap up data for a call there is no indication of success.  The progress indicator remains until the wrap up timer ends or the Agent puts them self into a different status.

UCCX 10.5 and 10.5 SU1
Agent is a CCX admin
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Bug Details Include

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