Guest

Preview Tool

Cisco Bug: CSCur06199 - Agents or supervisors who are CCX admins are unable to enter wrapup data

Last Modified

Feb 12, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
When an agent (supervisor or not) is also assigned the administrator role attempts to enter wrap up data for a call there is no indication of success.  The progress indicator remains until the wrap up timer ends or the Agent puts them self into a different status.

Conditions:
UCCX 10.5 and 10.5 SU1
Agent is a CCX admin
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.