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Cisco Bug: CSCur05230 - CDR/CMRs older than one hour are discarded

Last Modified

Oct 05, 2016

Products (6)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 9.5
  • Cisco Prime Collaboration 10.6
  • Cisco Prime Collaboration 9.0
  • Cisco Prime Collaboration 10.0
  • Cisco Prime Collaboration 10.5

Known Affected Releases

10.0 10.5 10.5(1) 10.6 9.0 9.5

Description (partial)

Symptom:
Call Detail Records (CDRs) or Call Management Records (CMRs) that have been uploaded to Prime Collaboration Assurance (PCA) may be discarded. You may notice gaps in the data available via PCA.

Conditions:
This impacts Prime Collaboration Assurance 9.x and 10.x when there is a delay of one hour or more introduced to record processing. One common circumstance that may introduce such a delay is an upgrade performed on Communications Manager or PCA.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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