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Cisco Bug: CSCur05043 - Gray presence pill shows in Search Results when presence not configured

Last Modified

Oct 09, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.5

Description (partial)

Symptom:
When presence is not configured (i.e. when File > Options > Operator Details > Presence Details are empty), there is no presence pill icon at all in the Directory tab, directory groups, or Dialpad. However - grayed out presence pills appear in the Search Results tab.

Conditions:
Disable presence
Search for contact
Observe gray presence icons in Search Results tab

The gray Presence icon should not show up in Search Results tab is Presence is not configured.
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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