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Cisco Bug: CSCur05043 - Gray presence pill shows in Search Results when presence not configured

Last Modified

Oct 09, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases


Description (partial)

When presence is not configured (i.e. when File > Options > Operator Details > Presence Details are empty), there is no presence pill icon at all in the Directory tab, directory groups, or Dialpad. However - grayed out presence pills appear in the Search Results tab.

Disable presence
Search for contact
Observe gray presence icons in Search Results tab

The gray Presence icon should not show up in Search Results tab is Presence is not configured.
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