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Cisco Bug: CSCur04765 - Double-clicking Contact in Dialpad produces incorrect actions

Last Modified

Sep 27, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases


Description (partial)

Whenever the Dialpad is popped, no matter what the reason (outbound dialing, transferring, conferencing, etc.), double-clicking a searched contact will simply dial the contact and keep the Dialpad open. 

Double-clicking a searched contact in the Dialpad should always perform the same action as clicking the blue action button just to the right of the search field.
All call controls are included in this issue, including:
placing outbound call
Consult Transfer
Transfer to VM

1. Place call into operator phone, answer call
2. Right-click on call, select Transfer, Consult Transfer, Conference or Transfer to VM
3. In Dialpad, search for contact
4. Double-click contact

Double-clicking simply dials the contact rather than performing selected call control action.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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