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Cisco Bug: CSCur04654 - LCC : Collect Trace shows name "Component" intermittently.

Last Modified

Oct 29, 2014

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.6

Known Affected Releases

10.6

Description (partial)

Symptom:
LCC : Collect Trace shows name "Component" intermittently.

Conditions:
Steps to reproduce :

1.	Click on Manage trace template.
2.	Select  call trace
3.	Click Summary
4.	Select Call Trace
5.	Collapse Collect Trace
6.	Select Call Trace
7.	Click summary
8.	Select Call Trace
9.	Expand Collect Trace

Once above mentioned steps have been performed we are not able to see column name "Component" in collect trace template.

ISSUE STILL PERSIST :

Description has been mentioned below, as the issue still persist so please solve it completely.

Steps :
1.	Click on Manage trace template.
2.	Select  call trace
3.	Click Summary
4.	Select Call Trace
5.	Collapse Collect Trace
6.	Select Call Trace
7.	Collapse Collect trace
8.	Select Call Trace
9.	Expand Collect Trace

As for the earlier fixed, issue has been handled by just expanding collect trace and not letting user to expand as mentioned during earlier steps. 

Issue 2:  

Template Summary is not showing header name i.e. "Device Type" and "Component" properly and it is showing intermittently.

Please find screen shots for all issues as a part of enclosures.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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