Preview Tool

Cisco Bug: CSCur03406 - Agents or supervisors who are CCX admins are unable to enter wrapup data

Last Modified

Jun 20, 2016

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1) 10.5(1)SU1

Description (partial)

When an agent (supervisor or not) is also assigned the administrator role attempts to enter wrap up data for a call there is no indication of success.  The progress indicator remains until the wrap up timer ends or the Agent puts them self into a different status.

UCCX 10.5 and 10.5 SU1
Agent is a CCX admin
Steps to reproduce
1) Agent1 logs in to Finesse desktop (agent1 is assigned the administrator role)
2) Agent2 logs in to Finesse
3) Agent2 calls agent2
4) agent1 answers the call
5) Agent 2 hangs up the call

After step 5, agent1 attempts to enter wrap up data for the call.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.