Guest

Preview Tool

Cisco Bug: CSCur01340 - CCE/CCX: No error displayed when updating RC and DB down

Last Modified

Oct 28, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 11.0(1)

Description (partial)

Symptom:
There is incorrect user feedback while adding a new reason code, editing, and deleting the reason code as well as refreshing the list of reason codes in the Finesse Administration's Reasons tab after the Cisco Finesse database is unreachable. For example, there is no progress indicator displayed when the user initiates an operation and then an error message is missing.

Conditions:
The user initiated an operation on the Reasons tab when the Cisco Finesse database is unreachable.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.