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Cisco Bug: CSCur01044 - Runtime error comes up when listing conferences.

Last Modified

Sep 12, 2019

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases

14.4 14.4.1 14.4.2 Stratocaster

Description (partial)

unspecified

Symptom:
After upgrading to TMS 14.4 or newer, when viewing List Conferences, or viewing a specific conference, TMS errors with an exception.  'An error has occurred!' comes up. The same error also occurs when viewing the Navigator>Summary tab of the MCU hosting the impacted conferences.

Conditions:
Error is triggered whenever an impacted conference is attempted to be parsed/viewed.  Would impact List Conference, View Conference, and other pages that tried to display the properties of an impacted meeting.

Issue is an artifact of the data migration for meetings booked in a TMS version less than v14.4 that have future instances and are migrated as part of an upgrade into a TMS version 14.4 or greater.

Impacted meetings will be recurring meetings that had only one remaining future instance left in their series at the time of migration.

Impacted series can be identified by inspection in the TMS database as rows in ConferenceSchedule where the Recurrence column is empty.
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