Cisco Bug: CSCur00858 - Config Agent query to offlinemsgs takes 12 mins to complete

Last Modified

Jul 04, 2017

Products (2)

Cisco Unified Communications Manager IM & Presence Service
Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases

10.5(2)

Description (partial)

Symptom:
Config Agent query on the offlinemsgs database table, which is run every hour, takes 12 minutes to complete and increases CPU usage during that time.

Conditions:
On large scale deployments, one or more users has received IMs while they are offline.

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