Cisco Bug: CSCur00799 - Secondary Finesse not come IN SERVICE after fresh installation / upgrade
Dec 14, 2020
- Cisco Finesse
Known Affected Releases
Symptom: After installation of second Finesse server (Secondary), Finesse does not come into service Conditions: The Openfire passphrase file is missing, and this prevents Finesse from connecting to Openfire (Notification Service). The following is seen in the Finesse webservices logs: %[ERROR_DESCRIPTION=PropertyManager.readFromFile(): Unable to find the openfire passphrase file][exception=java.io.FileNotFoundException: /opt/cisco/desktop/openfire/passphrase (No such file or directory)]: File Operation Exception occurred. ; Resolution requires Cisco TAC to be contacted.
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Bug Details Include
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