Cisco Bug: CSCur00659 - UCCX 10 Finesse agent status didn't change to LOGOUT when browser closed
Feb 14, 2018
- Cisco Finesse
Known Affected Releases
Symptom: UCCX 10.0(1)SU1 When web browser closed or agent shut down the computer Finesse agent status doesn't change to Logged Out. It changes to Not Ready. And the Agent state remains as it is and never changes. Conditions: This happens IF AND ONLY IF the Agent ID isn't in lower-case letters. If any letter in the Agent ID is in CAPS LOCK, the problem happens. If the Agent ID is in lower-case letters, there is no problem at all.
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Bug Details Include
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