Guest

Preview Tool

Cisco Bug: CSCur00659 - UCCX 10 Finesse agent status didn't change to LOGOUT when browser closed

Last Modified

Feb 14, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)SU1 10.5(1)

Description (partial)

Symptom:
UCCX 10.0(1)SU1

When web browser closed or agent shut down the computer Finesse agent status doesn't change to Logged Out.  
It changes to Not Ready.
And the Agent state remains as it is and never changes.

Conditions:
This happens IF AND ONLY IF the Agent ID isn't in lower-case letters.
If any letter in the Agent ID is in CAPS LOCK, the problem happens.
If the Agent ID is in lower-case letters, there is no problem at all.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.