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Cisco Bug: CSCur00659 - UCCX 10 Finesse agent status didn't change to LOGOUT when browser closed

Last Modified

Feb 14, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)SU1 10.5(1)

Description (partial)

UCCX 10.0(1)SU1

When web browser closed or agent shut down the computer Finesse agent status doesn't change to Logged Out.  
It changes to Not Ready.
And the Agent state remains as it is and never changes.

This happens IF AND ONLY IF the Agent ID isn't in lower-case letters.
If any letter in the Agent ID is in CAPS LOCK, the problem happens.
If the Agent ID is in lower-case letters, there is no problem at all.

Related Community Discussions

Contact center agent status in UCCX - Finesse client down
HI   I wonder what will be an agent status in UCCX 10.6 if his/her PC goes down ( finesse agent loses connectivity with UCCX server). We plan using Enhanced type licenses. Can the agent continue working with the IP phone only?   Regards, Dan    
Latest activity: Jun 01, 2015
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