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Cisco Bug: CSCur00452 - UCCX: CUIC RTMT alerts at 8:00 AM daily-stale object exceptions

Last Modified

Jul 23, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
RTMT Alert every morning at 8:00AM
RTMT alarm every morning at 8am. 
0000450152: 10.1.12.16: Aug 22 2014 08:00:18.533 -0700: %CCBU_CUIC_DATA_PROCESSING-3-EXCEPTION: %[EXCEPTION=org.hibernate.StaleObjectStateException: Row was updated or deleted by another transaction (or unsaved-value mapping was incorrect): [com.cisco.ccbu.cuic.objectmodel.security.CuicUserImpl#AFAC028110000146000001D80A010C10]]: There was an exception that occurred.

Conditions:
All

Related Community Discussions

Alerts- SyslogSeverityMatchFound & CCXToCUICCVDSyncFailed
We are getting 4 rtmt alert Mails from UCCX daily. Please see the alerts below: Email1: [RTMT-ALERT-StandAloneCluster] SyslogSeverityMatchFound At Tue Apr 28 00:01:09 AST 2015 on node 172.33.2.4, the following SyslogSeverityMatchFound events generated:   SeverityMatch : Alert MatchedEvent : Apr 28 00:01:02 UCCXPUB local7 1 : 1830: UCCXPUB.cisco.com: Apr 27 2015 09:01:02 PM.639 UTC :  %UC_REST_CLIENT-1-UCCX_TO_CUIC_SYNC_FAILED: %[RTR=User with userID:agent90136,agent90130,agent90131,agent50175,agent50176,agent98971,agent50152,agent50153, ...
Latest activity: Jan 11, 2017
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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