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Cisco Bug: CSCuq99755 - Prime Collaboration may not create alerts for poor Voice Quality

Last Modified

Apr 15, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases


Description (partial)

Prime Collaboration may not generate Service Quality alerts for poor quality calls, as per defined thresholds

However, if a report is run for the calls in question, the poor MOS score or the like will be shown

This issue potentially affects all current Prime Collaboration versions up to and including 10.5.1

When either:

Alarm & Event Setup > Threshold Settings > Sensor Call Quality Settings
Alarm & Event Setup > Threshold Settings > CDR Call Quality Settings

Has one or more Device Types and/or Clusters used for filtering
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