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Cisco Bug: CSCuq99141 - Unable to apply SU1 patch for UCCX 10.5(1) during fresh install locally

Last Modified

Feb 25, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1) 10.5(1)SU1

Description (partial)

Symptom:
Error applying SU1 patch on UCCX 10.5(1) during fresh install. Error is as follows:
Unable to get patch(s) from directory :
/common/download/install-patches.txt u1mode meter=on

Conditions:
During a fresh install of 10.5(1) a prompt to load a patch will appear. After selecting yes, a prompt  ask how the patch will be loaded to the server. If LOCAL is selected an error will occur. After receiving the error you will be prompted to select another method of applying the patch and if SFTP or FTP are selected the patch will load successfully.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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